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Practical Help Desk Associate (PHDA) Exam Attempt

$199.00

The Practical Help Desk Associate (PHDA) certification is a beginner-level exam that will prepare students for a career on the IT help desk. Students are dropped into a help desk environment and presented with common IT support tickets to resolve. Included with your purchase is lifetime access to 17+ hours of training in the Practical Help Desk course and one free retake.

Learn more about the Practical Help Desk Associate certification.

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Description

In order to receive the PHDA certification, students have eight hours to:

  • Act as an IT help desk employee to resolve several common types of support tickets.
  • Create a final report consisting of Knowledge Base documentation for each ticket and with step-by-step instructions explaining how it was resolved.

With this package, students receive access to the following:

  • One (1) exam attempt plus one (1) free retake that does not expire.
  • Lifetime access to the 17 hour Practical Help Desk course.

Prerequisites and System Requirements

  • No previous IT experience is required
  • Stable internet connection

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